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| Thomson call centre to take Agent Aid | |
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September 2005 Thomson’s Glasgow based call centre has become the latest travel agency to sign up for trailstream’s Agent Aid web based content tool. The service will initially be rolled out to those staff who aren’t focused on directional selling and need access to a wide range of holiday brochures. David Hawke, Head of Call Centres, said "We have successfully been using Agent Aid within a number of our other call centres and have been very pleased with the impact this has had on our conversion rates. Rolling it out at Glasgow was the next logical step." About TUI UK TUI UK Ltd, is part of the World of TUI, the largest tourism and services group in the world, employing 80,000 people in 500 companies around the world. The World of TUI is a world class, innovative and customer focused company which owns many of Europe's best known holiday brands and has leadership positions in its airline, inclusive tour business, and travel agency sectors. The group employs 17,500 people in the UK, Ireland, Sweden, Norway, Denmark and Finland. About trailstream trailstream are the only company focused solely on the provision of brochure content and supporting technology and services to the UK’s leading travel agents and tour operators. Founded in 2003, the company has grown from strength to strength building an impressive client list ranging from small independents, through to the largest names in the UK spanning both tradition and new entrants. Travel Agents using trailstream content include TUI, Thomas Cook, Opodo, Wanadoo, Co-op Travelcare, Midcounties Co-op, Hays Travel, Travel Counsellors as well as a large number of smaller independent agencies. |
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